info@qualitylivingsa.com.au

0450 244 032

0414 055 013

FAQ

Quality Living SA > FAQ
faq

frequently asked questions

  • Q. What is the NDIS and how does it work?

    The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding to eligible individuals with permanent and significant disabilities. It helps participants access services and supports to improve their quality of life and independence.

  • Q. Who is eligible to access NDIS services?

    To be eligible for the NDIS, a person must be under 65 years of age, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects their ability to take part in everyday activities.

  • Q. What types of services does Quality Living SA provide under the NDIS?

    Quality Living SA offers a wide range of NDIS-approved services, including Respite Care, Supported Independent Living (SIL), Community Nursing, Social & Community Participation, and High Intensity Daily Living supports.

  • Q. How do I register with the NDIS for the first time?

    To register for the NDIS, you need to contact the National Disability Insurance Agency (NDIA) and complete an access request form. You may need to provide medical documents and other evidence to support your application.

  • Q. Can Quality Living SA help me with my NDIS plan management?

    While Quality Living SA does not directly manage funds, we work closely with participants, their plan managers, and support coordinators to ensure all services align with their approved NDIS plan.

  • Q. Are your staff trained to provide specialised care?

    Yes, our team includes qualified and experienced professionals in areas such as dysphagia, gastrostomy, diabetes management, and behaviour management. We have registered nurses and support workers trained to provide compassionate, person-centred care tailored to individual needs.

  • Q. What areas in Australia does Quality Living SA service?

    We provide services across South Australia. Please contact us directly to confirm availability in your specific area.

  • Q. Can I change service providers if I’m not happy with my current one?

    Yes, NDIS participants have the right to choose and change their service providers at any time. We make transitioning to Quality Living SA simple and stress-free.

  • Q. Do you offer 24/7 support for high needs clients?

    Yes, we provide round-the-clock care for clients with complex needs through our High Intensity Daily Living supports and supported accommodation options.

  • Q. How do I get started with Quality Living SA?

    You can contact us via phone, email, or our website. Our friendly team will guide you through the process, discuss your needs, and help you access the services best suited to your NDIS plan.